Terms & Conditions

1. About Us

The Safety Savvy Ltd is a limited company registered in England and Wales, providing accredited first aid and safety training to businesses, organisations and individuals across the United Kingdom. We deliver hands-on, accredited training through Nuco Training (First Aid Awards Ltd), regulated under the Regulated Qualifications Framework (RQF) by Ofqual. Our training meets HSE, DfE and EYFS statutory requirements where applicable.

• Registered Office: 25 Greenway Gardens, London, United Kingdom, NW9 5AY
• Company Registration Number: 16473135
• Email: contact@thesafetysavvy.com
• Phone: +44 7442 321986
• Website: https://www.thesafetysavvy.com

References to “we”, “us” and “our” refer to The Safety Savvy Ltd. References to “you” refer to the client organisation or individual making the booking.

2. Our Services

We provide accredited first aid and related training courses, delivered on-site at your premises or at a venue agreed between us. Courses currently include, but are not limited to:

• Level 3 Emergency First Aid at Work (EFAW): 1 day
• Level 3 First Aid at Work (FAW): 3 days
• Level 3 Paediatric First Aid: 2 days
• Level 3 Emergency Paediatric First Aid: 1 day
• Level 3 Basic Life Support (BLS) and AED: half day
• Level 3 Annual Refresher for First Aiders: 3 hours

Full details of current course offerings, including content and duration, are available at https://www.thesafetysavvy.com. All courses are subject to instructor availability. We reserve the right to make reasonable amendments to course content in line with updates to awarding body requirements, HSE guidance or DfE statutory frameworks, without affecting the accredited outcome of the training.

3. Bookings and Quotes

Bookings can be made via our website, email or telephone. We will respond with a tailored written quote within 2 working days. A booking is not confirmed until we have received written acceptance of the quote from you (by email or via our contact form) and, where applicable, receipt of a deposit or full payment.

We will confirm the course date, venue, delegate numbers and instructor in writing. It is your responsibility to ensure confirmed details are accurate and to notify us promptly of any changes.

We can train groups of up to 12 delegates per session. For the best value and learning experience, we recommend a minimum of 6 delegates. If your group size falls below 6, the full course fee remains payable. For groups exceeding 12 delegates, we will arrange additional sessions and agree the schedule with you in advance.

Your written booking confirmation from The Safety Savvy Ltd constitutes a legally binding contract between us, governed by these terms and conditions. Any additional terms proposed by you in a purchase order or other correspondence shall not form part of this contract unless expressly agreed in writing by us.

4. Payment Terms

To secure your course booking, either full payment or a non-refundable deposit of 20% of the total course fee is required at the time of booking. The remaining balance must be paid no later than 28 days before the course start date. For bookings made within 28 days of the course commencement date, full payment is required at the time of booking.

Unless otherwise agreed in writing, all invoices are due within 14 days of the date of invoice. Payment may be made by bank transfer, via the secure payment link provided, or such other method as agreed at the time of booking.

We reserve the right to withhold certificates until full payment has been received. The Safety Savvy Ltd is not currently VAT registered. No VAT will be charged on course fees unless and until we notify you otherwise.

Payments Via Invoice

You may request to pay by invoice by completing the billing section on the booking form. We will carry out independent credit checks before confirming your booking. If approved, an invoice will be issued to the provided details; please include any relevant purchase order numbers. Standard credit terms are 30 days from the invoice date, regardless of the course start date. If credit is not approved, a pro forma invoice will be issued and payment will be required as per the Payment Terms above. Invoices are issued via Tide Business and can be paid by bank transfer or via the secure payment link provided.

5. Transfers of Dates

If you need to transfer to a different course date, the following charges will apply based on the notice period provided:

• First transfer with more than 4 weeks' notice: no charge
• 2 to 4 weeks' notice: 25% of the course fee
• Less than 2 weeks' notice: 50% of the course fee

All course transfers must be scheduled within six months of the original course date.

6. Cancellation by the Client

If you need to cancel your course and are unable to transfer to another date at the time of cancellation, the following charges will apply:

• More than 4 weeks before the course start date: no charge
• 2 to 4 weeks before the course: 50% of the course fee
• Less than 2 weeks before the course: 100% of the course fee

All cancellations must be made in writing and received by us via email by the relevant deadline. Any deposit paid is non-refundable.

7. Your Responsibilities as the Client

You are responsible for providing a suitable training environment, including adequate space for practical exercises (including floor-based activities such as chest compressions and recovery positions), access to the venue at the agreed time, and compliance with any health and safety requirements relevant to the activity. We will advise you of our specific space requirements at the time of booking.

You are responsible for ensuring that delegates are informed of the course content, format and any physical requirements in advance. Delegates with health conditions that may affect participation should inform us before the course date so that reasonable adjustments can be considered.

You agree to provide accurate delegate information (full names, contact details and, where required for certification, dates of birth) prior to the course date. Certificates cannot be amended or reissued without an administration fee where incorrect information has been supplied by you.

You must ensure that all delegates meet any specified prerequisites for the training. If, in the reasonable opinion of the instructor, training cannot proceed due to a failure to meet these obligations, the full course fee will remain payable and no refund will be issued.

8. Our Responsibilities

We will deliver the agreed training on the confirmed date using qualified and experienced instructors, and supply all necessary training equipment, including manikins, training AEDs and relevant course materials.

We will assess delegates throughout the course and issue certificates through Nuco Training (First Aid Awards Ltd) to all delegates who successfully meet the required standard.

The Safety Savvy Ltd holds public liability and professional indemnity insurance appropriate to the delivery of accredited first aid training.

We reserve the right to remove from training any delegate whose conduct is disruptive, threatening or likely to impair the learning of others. In such cases, no refund will be due in respect of that delegate's attendance.

9. Warranties

The Safety Savvy Ltd warrants that all courses will be delivered professionally, in line with generally accepted industry standards and the requirements of our awarding body (Nuco Training / First Aid Awards Ltd). Appropriately qualified and experienced instructors will be assigned to deliver training using suitable, current and approved course materials.

10. Certification

Certificates of completion will be issued to learners who successfully complete the required training and/or assessment. Certificates are issued by Nuco Training (First Aid Awards Ltd) on behalf of First Aid Awards Ltd (FAA) and are regulated by Ofqual under the RQF. Certification is subject to successful completion of all required assessment elements. Where a delegate does not meet the required standard, a certificate cannot be issued and no refund will be due in respect of that delegate.

Certificates will only be released once all course fees have been paid in full. Typical certificate validity periods are:

• Level 3 First Aid at Work (FAW): 3 years
• Level 3 Emergency First Aid at Work (EFAW): 3 years
• Level 3 Paediatric First Aid: 3 years
• Level 3 Emergency Paediatric First Aid: 3 years
• Level 3 Basic Life Support (BLS) and AED: 3 years (healthcare professionals may be required by their regulatory body to renew annually)
• Level 3 Annual Refresher: valid for the duration of the underlying certificate

It is the responsibility of the certificate holder and their employer to track expiry dates and arrange requalification in good time. We are not responsible for any regulatory, employment or compliance consequence arising from an expired or lapsed certificate.

11. Unforeseen Circumstances

In rare instances, unforeseen events may require The Safety Savvy Ltd to cancel a course. Should this occur, you will be notified as early as possible and offered either a full refund or a free transfer to an alternative course date. We shall not be liable for any indirect or consequential loss arising from such cancellation.

12. Sub-Contracting

The Safety Savvy Ltd reserves the right to assign or sub-contract any part of the training delivery to qualified instructors or third parties, where appropriate. Any such third parties will be bound by obligations equivalent to those in these terms and conditions.

13. Copyright and Intellectual Property

All course materials, handouts, presentations and content provided during training remain the intellectual property of The Safety Savvy Ltd and our awarding body partners. Course materials are provided under licence from Nuco Training Ltd and NucoPlus. All copyright and intellectual property rights in those materials remain the property of Nuco Training Ltd.

Materials are provided for the personal use of attending delegates only. You may not copy, reproduce, distribute, sell or otherwise use these materials beyond personal reference following the course, unless otherwise agreed in writing by The Safety Savvy Ltd.

14. Limitation of Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable English law.

Subject to the above, our total liability to you arising out of or in connection with any booking or course, whether in contract, tort (including negligence) or otherwise, shall not exceed the total fees paid by you for the relevant training session.

We are not liable for any indirect, consequential or special loss, including loss of profit, loss of business, loss of revenue or loss of anticipated savings, even if we were advised of the possibility of such loss. We are not responsible for the actions of any delegate following completion of training. First aid training does not guarantee a particular outcome in any real-world emergency.

15. Data Protection

We handle your personal data and that of your delegates in accordance with our Privacy Policy, the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our full Privacy Policy is available at: https://www.thesafetysavvy.com/privacy

By confirming a booking, you confirm that you have the authority to provide delegate personal information to us, and that delegates have been informed that their data will be shared with us and our awarding body (Nuco Training / First Aid Awards Ltd) for the purposes of registration and certification.

16. Complaints

We are committed to providing a high-quality service. If you have a concern or complaint about any aspect of our training or service, please contact us as soon as possible so that we can try to resolve it promptly.

• Step 1: Contact us directly: Please email us at contact@thesafetysavvy.com or call +44 7442 321986 with the details of your concern. We aim to acknowledge all complaints within 2 working days.
• Step 2: Resolution: We will investigate your complaint and aim to provide a full written response within 14 days. Where a complaint is more complex, we will keep you informed of progress.
• Step 3: Escalation: If you remain dissatisfied following our response, you may wish to contact our awarding body, Nuco Training (First Aid Awards Ltd), or seek independent advice.

As a small business, complaints will typically be handled by the business owner directly, who will treat all concerns fairly and confidentially.

17. Consumer Contracts Regulations 2013

We comply with all applicable consumer rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 where relevant.

18. Changes to These Terms

The Safety Savvy Ltd reserves the right to amend course fees, terms or conditions at any time. Any changes will not affect confirmed bookings unless required by law. The version published on our website at the time a booking is confirmed will apply to that booking. We encourage you to review these terms before each booking.

19. Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Contact Us

If you have any questions about these terms, please get in touch before confirming your booking:

• Email: contact@thesafetysavvy.com
• Phone: +44 7442 321986
• Registered Office: 25 Greenway Gardens, London, United Kingdom, NW9 5AY
• Company Registration Number: 16473135
• Website: https://www.thesafetysavvy.com